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🕐 Mon – Fri  8:00 AM – 5:00 PM 📍 Accra, Ghana
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Services / IT Support

IT Support & Managed Services

Keep your systems running at peak performance with proactive, professional technical support. We provide reliable IT assistance for individuals, small businesses, clinics, schools, and enterprise organizations — both remotely and on-site across Ghana.

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🖥️
24/7
Remote Support Available
<2h
Average Response Time
50+
Organizations Supported
95%
First-Call Resolution Rate

What We Offer

Reliable IT Support Built for Ghana's Businesses

Technology downtime costs businesses money, productivity, and client trust. Kwosol Enterprise provides responsive, professional IT support that keeps your systems, networks, and devices running smoothly — whether you need a one-time fix or an ongoing managed support partnership.

We support organizations across Accra and provide remote support nationwide. Our engineers are experienced across Windows, Linux, macOS, networking hardware, printers, cloud platforms, and enterprise business applications.

  • Desktop, laptop, and workstation support
  • Software installation, updates, and troubleshooting
  • Email setup and Microsoft 365 configuration
  • Remote desktop diagnostics and support
  • On-site support visits for hardware and infrastructure
  • System optimization, cleanup, and performance tuning
  • User account management and access control
  • IT consulting and technology planning
  • Asset inventory tracking and documentation
  • Printer, scanner, and peripheral device support
Request Support Contact Our Team
🖥️
SUPPORT TICKET — Active
Network down — 5 usersIn Progress
Email setup — 3 accountsPending
Printer offline — accounts deptResolved
Real-time support tracking

Support Models

Choose the Support That Fits Your Organization

From one-time incident resolution to fully managed monthly contracts — we have a model for every business size and budget.

🏠

Remote Support

Instant technical assistance via remote desktop connection. We diagnose and resolve software issues, configure settings, install applications, and troubleshoot problems — without travel delays. Ideal for urgent issues and distributed teams.

From GHS 100 per incident
🚗

On-Site Support

Field engineers dispatched to your location for hardware repairs, network cabling, printer setup, server work, and any issue that requires a physical presence. Available across Greater Accra with scheduling for other regions.

From GHS 250 per visit
📋

Managed IT Contracts

Monthly support agreements for organizations that need consistent, proactive IT management. Includes unlimited remote support, scheduled on-site visits, asset tracking, monthly reports, and priority response times.

From GHS 500/month

Our Process

How Our IT Support Works

A straightforward, transparent process — from your first call to complete resolution.

1

Contact Us

Call, WhatsApp, or email us with your issue. We respond within 2 hours on business days, often faster.

2

Diagnosis

Our engineer assesses the issue remotely or schedules an on-site visit depending on the nature of the problem.

3

Resolution

We fix the issue efficiently, explain what was done, and document the solution for your records.

4

Follow-Up

We check back within 48 hours to confirm the issue is fully resolved and your systems are stable.

Pricing

IT Support Plans

Transparent, affordable pricing with no hidden fees. All prices in Ghana Cedis (GHS).

Starter
GHS500
per month
  • Remote support included
  • Up to 5 users
  • Phone & email support
  • Monthly system check
Business ★
GHS1,500
per month
  • Up to 20 users
  • Unlimited remote support
  • 2 on-site visits/month
  • Asset tracking & reports
Premium
GHS3,000+
per month
  • Unlimited remote support
  • Weekly on-site visits
  • Server & network monitoring
  • Dedicated account manager
View Full Pricing Request Custom Quote

FAQ

Frequently Asked Questions

How quickly do you respond to support requests? ▼
We respond to all support requests within 2 business hours. For clients on monthly support contracts, we offer priority response with a target of under 1 hour. WhatsApp is the fastest channel for urgent issues.
Do you support businesses outside Accra? ▼
Yes. We provide remote support to clients anywhere in Ghana. For on-site work outside Greater Accra, travel costs are agreed in advance. Many issues are fully resolvable remotely.
What systems and devices do you support? ▼
We support Windows, macOS, and Linux desktops and laptops, Android and iOS mobile devices, network routers and switches, servers, printers, NAS devices, and most business software including Microsoft 365, Google Workspace, QuickBooks, and custom applications.
Can I cancel my monthly support contract? ▼
Yes. Monthly support contracts can be cancelled by either party with 30 days written notice. We believe in earning your continued business, not locking you in.
Do you provide IT support for healthcare facilities? ▼
Yes — healthcare IT support is one of our core specialities. We understand the unique requirements of clinical environments, including data confidentiality, system availability, and support for healthcare-specific software and equipment.

Explore More Services

Other Services You May Need

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Network Infrastructure

LAN/WAN design, Wi-Fi deployment, structured cabling and server setup.

 🔒

Cybersecurity

Security audits, endpoint protection, and staff awareness training.

 ☁️

Hosting & Domains

Business email, web hosting, SSL certificates, and domain registration.

Ready to Get Reliable IT Support?

Let us take the stress of technology off your plate so you can focus on running your business. Contact us for a free consultation.

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